HARRIS CareTracker does not offer billing services. Our revenue comes from software, so we do not compete with you for billing clients. The Channel Partner Program is how a billing company licenses that software as its in house platform: one database, one rules and reporting layer, and a PM subscription rate that falls as your partner revenue and net new sales grow.
What it asks of you, what it costs in shape, and who you call when posting breaks are on this page.
Your billers sign in once. One biller works the denial queue for one client, the AR over 90 for another, and the month end close for a third without leaving the system or relearning a workflow. Every client practice you bill for sits in its own workspace, with its data isolated and role based access, on one database. One rules and reporting layer sits over all of it.
Billing rules are set by client and by payer. Claim scrubbing rules, task routing, approval workflows, and custom report templates are configured once and applied across your portfolio, or adjusted for the one client whose payer mix needs it. Workflows are enforced. A new biller learns one workflow, and that workflow covers every client practice on the platform.
Roll up reporting runs across all accounts, with drill down into one. Real time dashboards show denial spikes and collection drops across accounts. White label branding runs across the workspace and client reporting, so the report your client sees carries your company's name.
The clinical note, the front office, and the entire revenue cycle live in the same database. The note and the charge were never separated. Charges are validated before submission.
CareTracker was built as revenue cycle infrastructure, with clinical documentation designed in from the start.
The daily work runs on the same database:
HARRIS CareTracker does not offer billing services and does not compete with partners for their billing clients.
Here is why that is true. Our revenue comes from software licensed to partners and practices. The more client practices you run on the platform, the more subscription revenue your book produces for us, and the program's tiers lower your subscription rate as your partner revenue and net new company sales grow. There is no billing service here to move an account to.
You can check this without calling us. Two pages on this site carry titles that sound like a service: Revenue Cycle Management, and Medical Billing for Providers. Read either one. Both describe software that a practice or a billing company runs. Neither offers a service.
Partners and their clients own all data entered into the platform, with full export rights in standard formats and no contractual or technical barriers to leaving.
Standardizing on one platform only pays if your clients can move without a collections gap.
Implementation is phased, with parallel processing before cutover. Each client practice runs in parallel on the new system before it cuts over, so you switch without losing a quarter of revenue.
Product training, sales enablement, marketing resource orientation, portal access, referral tracking, and a co marketing plan. Onboarding typically completes within two to four weeks before launching first clients.
Some of your clients chose their system and paid for it, and some will keep it for years. That client stays in your book. Their system connects to CareTracker through HL7 interfaces, APIs, or flat file exchange with common EHR and practice management systems.
The program is how a billing company licenses CareTracker Practice Management as its in house platform, at partner rates, with training, support, and marketing resources attached. It is a solution line built and sold for billing companies.
Adopt CareTracker Practice Management as their in house platform and run their client practices on it.
This page is written for youResell and support the CareTracker EMR for physician offices.
The same conversation covers youTiers are Professional, Premier, VIP, and Elite. Your tier is determined by partner revenue and net new company sales. As both grow, you move up, and each tier earns a lower CareTracker PM subscription rate than the one below it.
| Professional | Premier | VIP | Elite | |
|---|---|---|---|---|
| Discount subscription rates | Professional level | Premier level | VIP level | Elite level |
| Client success manager | Yes | Yes | Dedicated | Dedicated |
| Support services | Support services | Support services SLA | Support services SLA | Support services SLA with case priority |
| Executive engagement | · | · | Yes | Yes |
| Engineer engagement | · | · | Yes | Yes |
| Client advisory board seats | · | · | · | Two |
| Marketing collateral | Yes | Yes | Yes | Yes |
| Co marketing funds | · | · | Yes | Yes |
The four tiers as published. Placement is determined by partner revenue and net new company sales.
These apply at Professional and at Elite alike. We publish them because you would ask, and because a partner who meets them runs the platform well.
Product documentation, a training video library, support ticket submission and tracking, partner news, performance analytics on the partnership, and resource request forms.
Product fundamentals, practice management, an integrations overview, implementation methodology, advanced configuration, troubleshooting, reporting, API training for technical partners, update webinars, and certification testing. This is the track your two super users complete.
An account manager by tier for active partners, with business reviews and an escalation path.
Co branded materials, email templates, presentation decks, messaging guidance, and joint campaigns. Client reporting carries your brand.
HARRIS CareTracker sits inside HARRIS Healthcare, which spans two dozen healthcare software companies and thousands of customer sites, with thirty plus years of continuous operation. Billing companies have run client accounts on CareTracker since the very beginning.
A billing company that will adopt CareTracker Practice Management as its in house platform, move client practices onto it over time, keep two trained super users on staff, and meet a minimum performance evaluation.
A technology company that resells and supports the CareTracker EMR for physician offices.
Bring what you pay per client today, and the partner team will put the Professional rate for your client and provider counts next to it.
Talk to the partner team