You can have the lowest license on the market. Or you can have the team that picks up the phone the day your claims run stalls. Pick the one that protects your clients.
If you are running a side by side on license cost, we will almost always lose that comparison.
We put our money somewhere different. Into the team that keeps your firm running when the software hits a wall. That is what you are paying the premium for. We think it is worth saying out loud.
You open a ticket on Friday. A bot acknowledges it. A rep replies Tuesday asking for information you already included. Your client called you Monday. Your Friday night is already spent.
A person picks up. They know your account, your specialties, your payer mix, your team. They work the problem with you. Your client does not know anything went wrong. That is the product.
One clearinghouse outage that nobody resolves for four days costs you a client. Not a support ticket. A client.
One payer change that your vendor ignores and your team absorbs costs you two weeks of senior biller time.
License savings are visible. Support failures are not. They are also the reason firms leave their PM vendor.
You are not buying software. You are buying the answer to the phone call your client makes when something goes wrong.
That answer is either a human who knows your firm, or a ticket number. Pick accordingly.
Not a demo. Not a pitch. A conversation with the people who will actually answer the phone when you call. You should know who you are buying. We think that matters more than the price sheet.
Meet the Support Team