World Class Support that treats your revenue cycle like it matters
Harris CareTracker support operates differently than most software companies. Every interaction is mission critical. Every issue gets ownership. Every resolution meets the standard your practice operations require.
Why Choose Us?
Fast Response Times
Experienced In-House Team
No Outsourced Support
Poor Support Turns Software Problems into Revenue Disasters
Claims stuck because eligibility verification is frozen. Billing delayed because payment posting failed. Revenue stalled because someone needs to respond to your ticket.
Generic software support treats every issue the same. Queue position determines response speed. Ticket severity gets assigned by people who do not understand healthcare operations. Follow up requires opening new tickets and reexplaining the problem.
Your billing cannot wait for tier one support to escalate through three levels before reaching someone who actually knows the platform.
Harris CareTracker support teams understand what is at stake. Billing delays cost money. Claim submission failures create denial backlogs. System issues during peak hours affect entire day productivity. We respond like your operations depend on it because they do.
Responsiveness, Accountability, and Expertise that Matches the Stakes
Three principles separate Harris CareTracker support from typical software vendor helpdesks.
Principle 1: Responsiveness treating every issue as urgent
Healthcare operations do not pause for slow support responses. Claims need submission. Payments need posting. Denials need resolution. Average response times under two hours reflect understanding that billing delays cost real money. Urgent issues escalate immediately to team members who can resolve them.
Principle 2: Accountability with ownership through resolution
Ticket handoffs force customers to reexplain problems repeatedly. Harris CareTracker support professionals take ownership and stay engaged until resolution meets required standard. Your issue belongs to a person, not a queue. That person follows through.
Principle 3: Deep product knowledge eliminating guesswork
Support team members train directly on Harris CareTracker systems, workflows, and real world use cases. They understand billing company operations managing multiple clients. They know solo practice constraints. They recognize specialty specific requirements. Issues get understood in context and resolved with precision instead of generic troubleshooting scripts.
People Who Actually know the Platform Supporting your Operations
Outsourced support centers read from scripts. Tier one agents escalate anything beyond password resets. Product knowledge stays shallow because turnover stays high and training stays minimal.
Harris CareTracker support operates differently. Team members supporting the platform have done so for years. Product knowledge compounds over time instead of resetting with staff churn. They understand how eligibility verification connects with claim submission. They know why payment posting affects accounts receivable reporting. They recognize when configuration issues create downstream problems.
This depth matters when problems are complex. Revenue cycle workflows connect multiple system components. Issues in one area create symptoms elsewhere. Support requiring deep platform understanding cannot come from people reading troubleshooting guides.
World Class Support, Because your Success Matters
Harris CareTracker support team understands healthcare operations cannot pause for slow responses or shallow troubleshooting. Your billing drives revenue. Your documentation creates medical records. Your practice management affects patient care.
Support treating these responsibilities seriously. Responsiveness matching operational urgency. Accountability through resolution. Expertise eliminating guesswork.
When you need help, you get professionals taking ownership.
What Our Customers Say About Us
We chose Harris CareTracker for our office because of its cost-effectiveness and since changing to them, we have seen a significant increase in our monthly savings. The standout feature has been the excellent customer support and training!
It’s really easy to use Harris CareTracker Practice Management. Very easy to learn.
We have used Harris CareTracker in our practice for 5 years, and it has been a wonderful experience. The trainers and on-going support teams are knowledgeable, accessible, and quick to respond to queries. They provided easy-to-follow step-by-step guidance for using the software. They never failed me. I highly recommend CareTracker for practices of any size.